![]() If the Acaia electronic has not been purchased from the local reseller, they may charge some costs including an inspection fee, customs, shipping, etc. Across the world, we have a directory of official and trusted international resellers who can diagnose your scale's issues and replace your battery if so needed. That said, some of our resellers also stock batteries, so we may arrange the fix or replacement through them. Replacing the battery is not guaranteed to solve the issue. Since it’s not easy to tell which part is causing the issue it is best to contact instead of ordering a battery and replacing it yourself. Sometimes, a scale cannot retain a charge due to a malfunctioning main circuit board. In some cases, a defective battery could even puff up to the point where the accuracy of the scale is affected. Two signs of this are when your scale is charging but still displays ‘L0_BAt’ (see image below), or when your scale is only turning on when plugged in. If your scale is not retaining a charge, chances are it has a defective battery. While we do not directly ship replacement batteries to private customers, we can put you in contact with our own service team or one of our trusted international resellers who can repair and replace. ![]() My battery has stopped working or bloated. Our Lunar scale comes with a two-year warranty, while all other electrical Acaia products have a one-year warranty from date of purchase. If you are having an issue with your Acaia product and it is still under warranty, please let us know at.
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